Terms of service

Last Updated: 11 November 2025 

Welcome to Keithaa. These Terms of Service ("Terms") govern your use of our website, products, and services operated by KUBBER SKIINCARE, a partnership firm registered at B-217, First Floor, Pocket-B, Okhla Phase I, Okhla Industrial Estate, New Delhi, Delhi - 110020. By accessing or using our website, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree, please refrain from using our services.

These Terms comply with the Information Technology Act, 2000, the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020.

1. Eligibility

Our products are available for purchase by anyone. By using our website, you confirm that you have the legal capacity to enter into a binding agreement, or that you are doing so with the consent and supervision of a parent or guardian. You are responsible for ensuring the accuracy of your account details, shipping information, and all orders placed.

2. Use of the Website

  • You agree to use the website for lawful purposes only.
  • You agree not to use the site for fraudulent purposes, attempt to breach security features, submit misleading information, or interfere with website functionality.
  • Violation may result in restricted access or legal action.

3. Product Information

We make every effort to display accurate product descriptions, images, and pricing. However:

  • Colours may vary slightly due to screen differences.
  • Product availability is subject to change without notice.
  • We reserve the right to modify product details at any time.
  • Products are sold without any implied warranty of fitness for a particular purpose beyond what is stated on the product label.

4. Pricing & Payments

  • All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
  • We reserve the right to cancel any order with pricing errors or stock discrepancies.
  • Payments are securely processed through trusted third-party payment gateways. We do not store your card or payment details on our servers.

5. Shipping & Delivery

Our shipping and delivery terms are detailed in our Shipping Policy. By placing an order, you agree to the timelines, charges, and responsibilities mentioned there. We are not liable for delays caused by logistics partners, weather, or circumstances beyond our control.

6. Returns, Refunds & Replacements

Returns and refunds are governed by our Refund Policy. Please review those terms before initiating any return or refund request. By placing an order, you confirm that you have read and agree to our Refund Policy.

7. Order Cancellation

  • You may cancel your order before it is shipped by contacting us at info@keithaa.in.
  • Once an order has been shipped, cancellations are not permitted.
  • We reserve the right to cancel any order if fraud, misuse, or a pricing error is detected. You will be notified and fully refunded in such cases.

8. Intellectual Property

All content on this website - including text, images, graphics, logos, product designs, and layout - is the intellectual property of Keithaa and is protected under applicable Indian law.

You may not copy, reproduce, modify, sell, or distribute any part of this website without prior written permission from Keithaa.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the content, security, or privacy practices of third-party websites. We encourage you to review their terms and privacy policies before engaging with them.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Keithaa is not liable for:

  • Any indirect, incidental, or consequential damages arising from your use of our website or products
  • Losses caused by misuse of products contrary to label instructions
  • Delays in shipping beyond our reasonable control
  • Damages arising from reliance on website content

Your use of the website and our products is at your own risk.

11. Privacy & Data Protection

Your use of our website is governed by our Privacy Policy, which explains how we collect, use, and protect your personal data in accordance with the Digital Personal Data Protection Act, 2023.

12. Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology Act, 2000, our designated Grievance Officer is:

Name: Karnn Goel 

Designation: Grievance Officer, Keithaa

Email: info@keithaa.in

 Phone: +91-9891111939

Address: B-217, First Floor, Pocket-B, Okhla Phase I, Okhla Industrial Estate, New Delhi, Delhi – 110020 Response

Time: Within 30 days of receiving a complaint

If you are not satisfied with our response, you may approach the relevant consumer forum or the Data Protection Board of India.

13. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in New Delhi, India.

14. Changes to These Terms

We may update these Terms from time to time. Minor updates will be posted on this page with a revised "Last Updated" date. For material changes, we will notify you via email or a prominent notice on our website. Continued use of our services after notification of material changes constitutes your acceptance of the updated Terms.

15. Contact Us

Email: info@keithaa.in

Phone: +91-9891111939

Address: B-217, First Floor, Pocket-B, Okhla Phase I, Okhla Industrial Estate, New Delhi, Delhi – 110020